Verification Review Feedback

Verification Review FeedbackOHMEPA2026-09-30T22:53:30+00:00

Verification Review Feedback

Are you an OHMEPA member?(Required)

Yes

Are you submitting a verification review question or providing information on a recent verification review experience?(Required)

I have a verification review question.

I want to submit information on a verification review experience.

Please enter your verification review question below.(Required)

Would you like to request a call back from OHMEPA to discuss your question in further detail?(Required)

Yes

How many times have you undergone a verification review, and how frequently (e.g., 3 times, approximately every 5 years)?(Required)

Did ADP provide a reason for your verification review?(Required)

In total, approximately how many client files were requested, and what was their approximate total dollar value?(Required)

How much time were you given between the date you were advised of the verification review and the due date for providing initial documentation?(Required)

Was an extension requested or granted for providing the materials?(Required)

How did you prepare for the verification review?(Required)

When preparing the verification review, were there documents or resources that helped?(Required)

When preparing for the verification review, did you have internal processes or systems that helped you respond to the verification review?(Required)

How long did ADP give you to submit final documentation?(Required)

Approximately how long did the verification review process take from the initial request to final closure letter?(Required)

Did you receive a closure letter advising you that the verification review was complete?(Required)

Did it appear that the verification associate was familiar with the business of an ADP vendor or did you have to help educate them? If so, what was the information and/or training that they were lacking?(Required)

During the verification review, were there any procedures, requests, or interpretations that were impossible, unreasonable, inconsistent, or unexpected compared to prior verification reviews? Please describe.(Required)

Did ADP require repayment of potential overpayments following your verification review?(Required)

Yes

Still waiting on results

Please describe the reasons ADP cited for the repayment request.(Required)

Did you appeal the repayment request?(Required)

Yes

Were you successful in reducing the amount of the overpayment?(Required)

Yes

To be determined

What was the difference between requested and final overpayment?(Required)

Which code that ADP flagged in “potential overpayment” was most surprising to you? Is this code one that you had assumed was eligible for funding?(Required)

Based on your experience, what improvements could be made to the ADP review process to make it more transparent and/or fair?(Required)

Please share any other general comments or observations.

Would you like to request a call back from OHMEPA to discuss your verification review experience in further detail?(Required)

Yes

Name (Optional)

First Last

Email (Optional)

Company (Optional)

Phone (Optional)

Country Phone Number

Verification Review Feedback

Thank You to Our Foundational Sponsors:

Inform, Involve and Inspire

Ontario Home Medical Equipment Providers Association